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This page details the necessary steps to take, in case you experience an error while installing the  Customify Pro Addon.

Please be aware that the Pro version is an add-on plugin, which adds the additional pro features to the base theme.

You therefore have to install the Pro version as a plugin, not as a theme. To upload a plugin zip,  navigate to Plugins > Add New > Upload Plugin from the WordPress dashboard.

See this video:

After you have installed and activated the Pro version plugin, you can go to Appearance -> Customify Options to control all Customify Pro modules.